United States of America: Business Processes Manager

The Manager leads the efforts to support all functions in Atlas to document and improve standard operating procedures (policies, procedures, guidelines) and training for compliance and monitoring. S/he is responsible for documenting finance processes (financial planning and analysis, accounting, accounts payable, etc.) to ensure controls are established to oversight operations and to minimize risk. S/he will be responsible for the onboarding and training curriculum is linked to those standards. S/he partners with Atlas subject matter experts to ensure that Atlas's library for standards and training is available to all Atlas staff (contracts and grants management, finance, accounting, purchasing, inventory management, travel, business development, risk management, etc.).

Specific Responsibilities

Create, enhance and maintain Atlas' operating procedures library and ensure all Atlas staff has access to it. (40%)

• Library includes a complete range of policies, procedures, best practices, tools, forms, and job-aids usable by staff worldwide to efficiently and effectively support projects and country operations for all Atlas functions (contract administration, finance, accounting, business development, procurement).
• Manager partners effectively with Atlas key stakeholders (process owners) and other appropriate staff to gather and validate flowcharts and narratives needed for the standard operation procedures library.

Develop onboarding and training programs for Atlas functions worldwide. (20%)

• Onboarding and training programs for Atlas services are standardized and fully funded. Select the mechanism to be used for deliver the training programs (train the trainers, e-learning, face to face, etc.) make the training nimble and efficient; the onboarding training programs should provide Atlas staff with the tools needed to perform their duties in an effective and efficient manner.

Set up compliance tools for financial and accounting oversight and monitoring.

Manage implementation of the tools. (20%)

• An effective system to monitor controls are in place to minimize risk; furthermore, implement compliance tools for planning and budgeting, and finance and accounting processes.
• The Manager will work closely with the Director for monitoring implementation of these processes and for clarity of communication of the processes.

Management and Supervision (20%)

• The Manager manages the work of the Policies and Standards staff that supports the various Atlas teams.

• Supervisory responsibilities include, but are not limited to, developing and agreeing goals and work plans, meeting with supervisees on a regular basis to discuss issues, track work progress, provide guidance and support, and ensure consistent quality of work performed; conducting Performance Plan and Reviews; communicating, implementing and assuring adherence to MSH policies, guidelines and values; developing staff skills and knowledge; approving time sheets; and facilitating supervisee success whenever possible.

• A postgraduate degree in finance, accounting or similar field.

• At least 7 years' experience in finance operations (finance, accounting, financial planning and analysis) or related experience is required.

Preferred:

• 10+ years of demonstrated experience on improving finance processes, risk and controls.
• Experience with documenting and flowcharting business processes, in particular finance processes.
• Analyze business processes and practices and develop recommendations for improvement to ensure effectiveness and efficiency of the financial operations.
• Experience with international, complex, matrixed organizations required
• Experience with aspects of federal cost reimbursement practices, such as the Federal Acquisitions Regulations (FAR) and USAID regulations strongly desirable.
• Prior work experience with non-USG, foundations and other donors desirable.
• Experience building capacity/ training diverse groups highly desirable, both in a classroom or in an electronic setting
• Experience writing policies and procedures required.
• Experience mapping and analyzing processes required
• Public Accountant certification preferred (Salesforce Certified Administrator credential).

Knowledge and Skills

• Proficient in finance, accounting, planning and budgeting, risk and compliance and staff leadership.
• Excellent finance processes knowledge and skills.
• Ability to work collaboratively with all Atlas teams and field operations staff toward the achievement of delivering the training and procedures.
• Skilled at working in a culturally diverse environment.
• Demonstrated knowledge and application of adult learning techniques.
• Excellent interpersonal and communication skills, both written and verbal.
• Organized and detail-oriented.
• Excellent technical writing skills.
• Fluent English required; working knowledge of French and or Spanish is highly desirable.

Competencies

• Direct and motivate staff;
• Group facilitation;
• Manage work with shifting priorities;
• Manage and coordinate a variety of activities simultaneously;
• Work in a team-oriented environment while driving for results;
• Perform logical analysis;
• Creative problem solving;
• Organized and detail-oriented;
• Process oriented.

Physical Demands

• Keyboard use, pulling drawers, lifting papers <10 lbs.
• International travel up to 30%.

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